Holiday Ao Nang Beach Resort, Krabi

I would not recommend this place, way overpriced for what it is. Tiny rooms, hotel is laking on cleanliness and upkeep. The pool was absolutely gross, our room got invaded by termites after in rained. Drinks and food wayyy overpriced. Can’t even see the ocean from the hotel unless you’re upstairs. The part of the sea across the hotel is where long tail boats pick up and drop off all day. Not recommended for swimming beach. Oh, don’t loose your room key, they charge. The only thing we enjoyed was the breakfast. Stayed 2 weeks and paid over 350 per day. NOT a 5 star hotel. The beds for our kids are stored outside in the hallways. Tiny gross beds they roll in. Very uncomfortable as well. Worst place I have ever stayed on vacation for the price. The staff is helpful and friendly. Owner needs to lower prices to what the place is worth or put some money into upgrading! We were all so happy to leave!

Unfortunately, our experience at this hotel has been extremely disappointing from the very beginning.
We originally booked a garden view room, expecting a peaceful and pleasant stay. Instead, the hotel “upgraded” us to a room facing the swimming pool, where children were constantly screaming from morning till evening. This was not an upgrade at all — it was noisy and stressful.

The room itself was old, worn out, and uncomfortable. The air conditioner was barely working, and the room was extremely hot. We stayed there for almost three hours before finally going to the reception to complain, as it was impossible to rest.
Only then were we informed that the room we had actually booked — which turned out to be newer and with a much nicer view — had already been given to other guests. This is completely unacceptable and unprofessional.
The next day, we were told we had to check out at 12:00 and wait until 15:00 to move into the correct room. Being forced to sit around for three hours during a vacation is not reasonable. After a long argument, they finally allowed us to move earlier — but this situation should never have happened.
The service continued to be poor:
Our room key stopped working, and when we went to reception tired in the evening, the staff looked annoyed rather than helpful.
In the restaurant, we asked for our food to be brought in 30 minutes so we could take a shower first. Instead, the food arrived in five minutes, completely ignoring.

Breakfast was another big disappointment. There was almost nothing edible, very limited choice, and poor quality. Only the watermelon was acceptable. No green tea in the room, no coffee machine — very basic amenities missing for a hotel that claims to offer comfort.
Overall, this hotel feels closer to a 3 star experience, not a proper resort stay. Poor organization, bad service, noise, outdated rooms, and extremely weak food quality. Only location is good

Very Disappointing Experience – Not Family Friendly at All
We booked this hotel three months in advance, paying over USD 500 per night, expecting a comfortable family-friendly stay. Unfortunately, the reality was completely different and extremely disappointing.
First surprise: breakfast was not included, for reasons no one could clearly explain. We were traveling with two children (5 and 11 years old) and always book hotels with breakfast included, especially at this price level.
Second and more serious issue: the room. We booked a “family room”, which turned out to be very small. When we asked where the beds for the children were supposed to be, we were told that all four of us should sleep in one king-size bed. This is absolutely unacceptable and feels like false advertising.
The experience at reception made things worse. The receptionist was rude and unhelpful, and communication was extremely difficult. We repeatedly asked her to repeat herself because her English was not understandable. For an international hotel charging premium rates, front-desk staff should be properly trained in customer service and basic English communication.
Another unpleasant detail: the hotel entrance constantly smells of sewage, which is shocking for a hotel in this category.
Regarding facilities for children: the hotel advertises a kids club, but in reality around 90% of the activities require extra payment. Advertising a kids club as “available” without clearly stating that almost everything is paid is misleading. The kids club is empty all the time even with whatever activities such as "movie night" because it has nothing to do with REAL kids club where assigned people making activities for the kids!!! For the dot activity was given piece of paper and pencils to draw, no support, no supervision. If you are looking for the kids club better to go to Bali! Or you train your staff to do it right way!!!
Finally, we were told that pools and slides are not free to use, and that we had to purchase food or drinks from the pool café in order to access them. This was never mentioned at booking and is completely unreasonable.
Overall, this hotel feels like a series of hidden costs and misleading promises.
Definitely not suitable for families, and certainly not worth the price.
Avoid this hotel, especially if you are traveling with children!!!!

We stayed at this hotel as a family with our 3 year old and 1 year old children and absolutely loved it. We had a room with direct pool access, which was perfect for us. The kids especially enjoyed the slides and had a great time around the hotel.

Breakfast was good with plenty of options. The location is excellent for boat tours, as most depart right in front of the hotel and the long-tail boat service to Railay Beach is also just in front. The night market is only a 5-minute walk.

Overall, a fantastic stay for families.

An exceptional experience from start to finish.

The resort is beautifully maintained, with stunning surroundings and a truly relaxing atmosphere. The rooms are luxurious, spotless, and thoughtfully designed, offering both comfort and privacy.

What really sets this place apart is the service—warm, attentive, and consistently professional without ever feeling intrusive. Every interaction felt welcoming, and the staff went out of their way to ensure the stay was memorable.
The check-in time at the hotel was long like it took around 20 mins for the lady to type in all the details but I think that is necessary for all international travellers

The food was excellent, the amenities were top-notch, and the overall experience was exactly what a resort stay should be: peaceful, indulgent, and refreshing. I would highly recommend this resort and would absolutely return.

The shrimp pineapple fried rice was top notch at the restaurant.